Your personal data will be used to process your order, support your experience throughout this website, and for other purposes described in our privacy policy.
Effective Date: [17/05/2025]
Last Updated On: [03/06/2025]
This document is an electronic record in terms of the Information Technology Act, 2000 and rules thereunder, and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines) Rules, 2011, which requires publishing the rules and regulations, privacy policy, and Terms of Use for access or usage of domain name https://madhursparsh.com/ (hereinafter referred to as the ‘Website’), including the related mobile site and mobile application (collectively referred to as the ‘Platform’).
Legal Disclosure: Shiv Eye Care is the registered GST trade name of the business entity. Madhur Sparsh is an additional trade name operated under Shiv Eye Care, specifically for the sale of adult wellness and personal care products. All invoices and transactions are fulfilled under the GST-registered entity Shiv Eye Care.
By accessing or using any part of the site or platform, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions, then you may not access the website or use any services.
Our store is hosted on a secure platform that allows us to offer wellness and personal care products to you in a private, professional, and respectful manner.
SECTION 1 – ELIGIBILITY
You confirm that you are at least 21 years old. This website is strictly intended for adults aged 21 and over. If you are not 21+, please exit the site immediately.
SECTION 2 – ONLINE STORE TERMS
You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any applicable laws.
SECTION 3 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. Your content (excluding credit card information) may be transferred unencrypted and may involve:
- Transmissions over various networks; and
- Changes to conform to technical requirements of connecting networks or devices.
SECTION 4 – PRODUCT ACCURACY & SAFETY
We strive to ensure product accuracy. Our products are made from high-quality, non-toxic, food-grade silicone, and designed for personal comfort and wellness. However, we do not warrant that descriptions or other content are error-free.
SECTION 5 – MODIFICATIONS TO SERVICE AND PRICING
Prices are subject to change without notice. We may modify or discontinue the Service at any time.
SECTION 6 – PRODUCTS OR SERVICES
Some products may have limited quantities and are non-returnable. We reserve the right to limit sales to any geographic region or individual. All products are compliant with applicable safety standards.
SECTION 7 – BILLING AND ACCOUNT INFORMATION
We may refuse any order. You agree to provide current, complete, and accurate purchase and account information.
SECTION 8 – THIRD-PARTY LINKS
We are not responsible for the content or accuracy of third-party websites linked from our platform.
SECTION 9 – USER COMMENTS & FEEDBACK
We may remove content that we find unlawful, inappropriate, threatening, defamatory, or otherwise objectionable.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information is governed by our Privacy Policy.
SECTION 11 – ERRORS AND OMISSIONS
We do not guarantee the accuracy, completeness, or currentness of any content. Use of material is at your own risk.
SECTION 12 – PROHIBITED USES
You are prohibited from using the site or its content:
- For any unlawful purpose
- To solicit others to perform unlawful acts
- To violate laws or regulations
- To infringe intellectual property rights
- To harass, abuse, or discriminate
- To upload malicious code or spam
- To share content inappropriate for an adult audience
Violation may result in access termination.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
Use of service is at your sole risk. All products are provided “as is” without warranties. We are not liable for any damages arising from use.
SECTION 14 – INDEMNIFICATION
You agree to indemnify and hold harmless Shiv Eye Care (Madhur Sparsh), its employees, agents, and affiliates against any claims arising from your breach of these Terms.
SECTION 15 – SEVERABILITY
If any provision is found unlawful or unenforceable, remaining provisions remain effective.
SECTION 16 – TERMINATION
Terms remain effective unless terminated by either party. We may terminate access if you breach any condition.
SECTION 17 – ENTIRE AGREEMENT
These Terms and posted policies constitute the full agreement between you and Shiv Eye Care / Madhur Sparsh.
SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of India. All disputes shall be subject to exclusive jurisdiction of courts in Kasganj, Uttar Pradesh.
SECTION 19 – FORCE MAJEURE
Neither party shall be liable for failure to perform due to force majeure events beyond their control.
SECTION 20 – CHANGES TO TERMS
We may update these Terms at any time. Continued use after changes implies acceptance.
SECTION 21 – CONTACT INFORMATION
Questions about the Terms should be sent to:
Email: support@madhursparsh.com
Platform Use Disclaimer: By using our platform or availing services, you enter into a legally binding contract with Shiv Eye Care (operating brand: Madhur Sparsh). You acknowledge all legal obligations and agree to comply with Indian laws, including the Information Technology Act, 2000 and Intermediary Guidelines.
